Terms of Service — Hayes Collaborative
Website: www.hayescollab.com
Operated by: Lisa Hayes, licensed real estate broker affiliated with Compass (the "Site," "we," "us," or "our")
Last updated: November 9, 2026
These Terms of Service govern your access to and use of www.hayescollab.com and any related pages, forms, content, or services we offer through it (collectively, the "Services"). By visiting, browsing, submitting a form, or otherwise using the Services, you agree to these Terms. If you do not agree, please do not use the Site.
These Terms include a limitation of liability, an indemnification obligation, and a dispute-resolution section. Please read them.
1. About This Site
This Site is a personal and team marketing website for Lisa Hayes and Hayes Collaborative, a real estate team affiliated with Compass. It is not operated by Compass, Inc., and it is not the official Compass website.
The Site provides general information about Lisa Hayes, her team, the communities she serves, and residential real estate services in the Triangle and Crystal Coast regions of North Carolina. It may include property search tools, listing displays, market information, contact forms, and links to third-party platforms.
We are not a party to any agreement you enter into with any other person or entity, including buyers, sellers, landlords, tenants, lenders, inspectors, attorneys, title companies, or other agents. You are solely responsible for your own interactions, correspondence, and transactions with others, whether arranged through the Site or otherwise. Please exercise good judgment, conduct your own due diligence, and take appropriate precautions.
The Site provides general information about Lisa Hayes, her team, the communities she serves, and residential real estate services in the Triangle and Crystal Coast regions of North Carolina. It may include property search tools, listing displays, market information, contact forms, and links to third-party platforms.
We are not a party to any agreement you enter into with any other person or entity, including buyers, sellers, landlords, tenants, lenders, inspectors, attorneys, title companies, or other agents. You are solely responsible for your own interactions, correspondence, and transactions with others, whether arranged through the Site or otherwise. Please exercise good judgment, conduct your own due diligence, and take appropriate precautions.
2. Eligibility
You represent that you are at least eighteen (18) years of age and have the legal capacity to enter into these Terms. The Services are intended for use within the United States and are controlled and offered from facilities in the United States. If you access the Site from elsewhere, you do so on your own initiative and are responsible for compliance with local law.
3. Real Estate Brokerage Disclosures
- Lisa Hayes is a licensed real estate broker in the State of North Carolina, affiliated with Compass.
- Nothing on this Site is an offer to buy or sell real property, and no content on this Site creates a brokerage relationship, agency relationship, fiduciary duty, or client relationship between you and Lisa Hayes, Hayes Collaborative, or Compass.
- A brokerage relationship is formed only through a written agency agreement signed by you and the brokerage, as required by North Carolina law.
- Working with a buyer's agent: In North Carolina, buyer agency agreements are in writing. Any compensation arrangement, including any offer of compensation or buyer-agent compensation, will be disclosed to you in writing before you sign, and you should review it with your agent and, if you wish, an attorney.
- All property information is believed reliable but is not guaranteed. Measurements, square footages, lot sizes, school assignments, tax figures, and HOA details are approximate and should be independently verified.
- If you are already represented by another agent, please contact that agent directly. We do not intend to interfere with existing agency relationships.
4. Fair Housing and Equal Opportunity
We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity. We do not discriminate, and will not assist anyone in discriminating, on the basis of race, color, religion, sex, handicap, familial status, national origin, or any other characteristic protected by federal, state, or local law. You agree not to use the Site, any form on it, or any communication with us to express unlawful preferences or limitations, or to engage in discriminatory steering or targeting.
5. MLS, IDX, and Listing Data
Some listing information displayed on the Site may be provided through Internet Data Exchange (IDX) feeds, virtual office website (VOW) feeds, or other licensed data sources, and is subject to the rules of the applicable multiple listing service and the terms of those data licenses.
- Listing data is provided for consumers' personal, non-commercial use in considering the purchase or sale of real property.
- You may not copy, scrape, harvest, redistribute, or commercially exploit listing data, and you may not suppress, modify, or remove required listing-broker attribution or disclaimers.
- Listing information is subject to errors, omissions, price changes, prior sale, or withdrawal without notice.
- IDX/VOW data is not intended to indicate the value of any property and is not an appraisal.
6. Acceptable Use
You agree not to:
- Use the Site for any unlawful purpose or in violation of any applicable law, rule, or regulation;
- Submit false, misleading, or impersonating information through any form or communication channel;
- Interfere with the operation of the Site, impose an unreasonable load on its infrastructure, or attempt to bypass any access restriction or security measure;
- Use automated software, bots, crawlers, or scrapers to access, index, or harvest content from the Site, except as permitted in Section 7;
- Use any content from the Site to train, fine-tune, validate, or develop any machine learning or artificial intelligence model, or to create derivative datasets or embeddings, without our prior written permission;
- Post or transmit any content that infringes another's intellectual property, privacy, or publicity rights, or that is defamatory, harassing, obscene, or otherwise unlawful;
- Transmit any virus, malware, or other harmful code;
- Recruit or solicit users of this Site for services that compete with ours, or circumvent any fee or compensation owed in connection with a transaction.
7. Automated Access, Search Engines, and AI Systems
We welcome standard search engine indexing that respects our robots.txt file. All other automated access — including AI crawlers, training-data collection, and bulk retrieval for retrieval-augmented generation or similar systems — requires our prior written permission. Requests may be sent to the contact address in Section 16.
8. Communications; Calls, Texts, and Recording
If you contact us by phone, text, email, or a form on the Site, you consent to being contacted in return at the number or address you provide, including by call, text, and email, regarding your inquiry. Message and data rates may apply, and message frequency varies. You may opt out of marketing texts at any time by replying STOP, or by asking us to stop.
We comply with the Telephone Consumer Protection Act, the CAN-SPAM Act, and applicable North Carolina law. We do not send marketing texts to numbers you have not provided or consented to receive them at.
We may monitor or record calls or meetings where permitted by law and where required notices and consents have been obtained. North Carolina is a one-party consent state, but because some calls involve parties in other states, we obtain consent from all participants before recording. If you do not consent, tell us and we will not record.
We comply with the Telephone Consumer Protection Act, the CAN-SPAM Act, and applicable North Carolina law. We do not send marketing texts to numbers you have not provided or consented to receive them at.
We may monitor or record calls or meetings where permitted by law and where required notices and consents have been obtained. North Carolina is a one-party consent state, but because some calls involve parties in other states, we obtain consent from all participants before recording. If you do not consent, tell us and we will not record.
9. User Submissions
Any information, messages, documents, photos, reviews, or other material you submit through the Site ("Your Content") remains yours. You grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display Your Content as needed to respond to you, provide the Services, and — where you have given permission — promote listings or share client experiences. You represent that you have the rights necessary to grant this license and that Your Content does not violate anyone else's rights.
Please do not send us confidential information through general website forms. Do not submit Social Security numbers, account numbers, or other sensitive data through the Site; we will request those through secure channels when needed.
Please do not send us confidential information through general website forms. Do not submit Social Security numbers, account numbers, or other sensitive data through the Site; we will request those through secure channels when needed.
10. Our Content and Intellectual Property
The Site's design, text, photographs, videos, graphics, logos, and other content (other than Your Content) are owned by Lisa Hayes, Hayes Collaborative, or their licensors, and are protected by copyright and trademark law. The Hayes Collaborative name and logo are our marks. Compass and the Compass logo are trademarks of Compass, Inc., used under license. You may not use any of these marks without prior written permission.
You may view, download, and print pages for your own personal, non-commercial use. Any other reproduction, distribution, modification, or commercial use requires our written permission.
You may view, download, and print pages for your own personal, non-commercial use. Any other reproduction, distribution, modification, or commercial use requires our written permission.
11. Third-Party Services and Links
The Site may link to or integrate third-party websites, platforms, and tools — for example, the Compass platform, the multiple listing service, mapping services, mortgage calculators, scheduling tools, and video hosting. Those services are governed by their own terms and privacy policies, and we are not responsible for their content, availability, accuracy, or practices. Accessing them is at your own risk, and a link does not imply our endorsement.
Some features may be supported by third-party vendors for communications, forms, transaction workflows, or payment processing. We are not liable for outages, delays, failures, or security incidents attributable to those vendors.
Some features may be supported by third-party vendors for communications, forms, transaction workflows, or payment processing. We are not liable for outages, delays, failures, or security incidents attributable to those vendors.
12. No Professional Advice; No Guarantees
Content on this Site is for general informational purposes only. It is not legal, tax, financial, lending, appraisal, inspection, or insurance advice. Please consult qualified professionals before making decisions.
Real estate markets change. Market commentary, pricing opinions, and estimates on this Site reflect information available at the time and are not predictions or guarantees of value, timing, or outcome. No representation is made that any property will sell, rent, or appraise at any particular price, or within any particular time.
The Services are provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components, or that any information on it is complete, current, or accurate.
Real estate markets change. Market commentary, pricing opinions, and estimates on this Site reflect information available at the time and are not predictions or guarantees of value, timing, or outcome. No representation is made that any property will sell, rent, or appraise at any particular price, or within any particular time.
The Services are provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components, or that any information on it is complete, current, or accurate.
13. Limitation of Liability
To the maximum extent permitted by law, Lisa Hayes, Hayes Collaborative, and their respective team members, contractors, and service providers will not be liable for any indirect, incidental, special, punitive, or consequential damages, or for lost profits, lost data, or loss of opportunity, arising out of or relating to your use of the Site or reliance on its content.
To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Site will not exceed one hundred dollars ($100.00), except to the extent such a limitation is prohibited by applicable law or by the terms of a separate written agreement between you and the brokerage.
Nothing in these Terms limits any liability that cannot be limited under North Carolina law, including liability for intentional misconduct or gross negligence, or any duty owed to you under a signed agency agreement.
To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Site will not exceed one hundred dollars ($100.00), except to the extent such a limitation is prohibited by applicable law or by the terms of a separate written agreement between you and the brokerage.
Nothing in these Terms limits any liability that cannot be limited under North Carolina law, including liability for intentional misconduct or gross negligence, or any duty owed to you under a signed agency agreement.
14. Indemnification
You agree to defend, indemnify, and hold harmless Lisa Hayes, Hayes Collaborative, and their respective team members, contractors, and service providers from claims, liabilities, damages, and reasonable attorneys' fees arising from your violation of these Terms, your misuse of the Site, Your Content, or your violation of any law or third-party right.
15. Third-Party Content and Disputes
We may, but are not obligated to, monitor or become involved in disputes between users or between users and third parties. We have no authority to bind third parties or compel them to resolve a dispute. Any statement or effort by us to help resolve a dispute does not create an obligation to do so in the future.
16. Dispute Resolution and Governing Law
Before filing any formal claim, please contact us so we can try to resolve it informally. Send a written description of the dispute to the address below, and we will respond within thirty (30) days.
These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law rules. Subject to any arbitration or other dispute-resolution provision in a separate written agreement between you and the brokerage, you and we agree to the exclusive jurisdiction and venue of the state and federal courts located in Wake County, North Carolina.
You and we each waive any right to a jury trial to the extent permitted by law. Any claim arising out of or relating to the Site must be brought within one (1) year after it accrues, to the maximum extent permitted by law.
These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law rules. Subject to any arbitration or other dispute-resolution provision in a separate written agreement between you and the brokerage, you and we agree to the exclusive jurisdiction and venue of the state and federal courts located in Wake County, North Carolina.
You and we each waive any right to a jury trial to the extent permitted by law. Any claim arising out of or relating to the Site must be brought within one (1) year after it accrues, to the maximum extent permitted by law.
17. Termination and Changes
We may suspend or discontinue the Site, or restrict access to it, at any time and without notice. We may update these Terms from time to time; the revised version will be posted here with a new "Last updated" date. Continued use of the Site after changes are posted means you accept them.
18. General
If any provision of these Terms is found unenforceable, the rest will remain in effect. Our failure to enforce a provision is not a waiver of it. These Terms, together with any separate written agreement you sign with the brokerage, are the entire agreement between you and us regarding the Site.
19. Contact
Lisa Hayes, Hayes Collaborative
Email: lisa.hayes@compass.com
Phone: 919-656-1599
Mailing address: 201 Fenton Gtwy Dr Ste 200, Cary, NC 27511
Email: lisa.hayes@compass.com
Phone: 919-656-1599
Mailing address: 201 Fenton Gtwy Dr Ste 200, Cary, NC 27511